Grade A offices are often divided into two categories: modern, newly developed properties with innovative or green features and older establishments. The future pipeline of Grade A offices in Ha Noi will pressure rates at older Grade A buildings. 

Grade A offices are often divided into two categories: modern, newly developed properties with innovative or green features and older establishments. The future pipeline of Grade A offices in Ha Noi will pressure rates at older Grade A buildings. 

Older Grade A buildings without a clear strategy could become less competitive. Read our blog to understand how to avoid these pitfalls. 

Read more: 

Exploring Advantageous Operational Strategies for 2024 

How Can You Ensure Competitive Advantages for Grade A Offices? 

OPERATIONAL MANAGEMENT 

From a management perspective, several elements are involved in minimising a building's environmental impact, including researching the technical aspects of a property, understanding the M&E systems, and selecting the right materials and equipment. 

Environmental assessments should be carefully considered from the design phase to develop the best and most sustainable solutions. For operational projects, monthly site surveys, design reviews, and optimising the efficiency of technical systems should be maintained. 

Environmental assessments are attractive for potential tenants as they reflect the developer's commitment to sustainable development. Projects with green certifications such as EDGE, LEED, or Lotus also give properties a competitive advantage.

Technical Systems 

A building's deterioration due to inadequate maintenance can significantly affect tenants' experiences. Besides installing technical systems according to Viet Nam's national standards, effective operational management, especially for Grade A projects operating for five or more years, is crucial for performance, cost minimisation, and maintaining tenant satisfaction. 

Solutions include:  

• Build maintenance plans based on guidance from the Ministry of Construction. 
• Develop maintenance and upgrade plans according to the project's lifespan and quality. 
• Conduct regular inspections and maintenance. 
• Optimise operational models. 
• Ensure staff training and quality. 
• Provide prompt technical support to tenants.

Read more: Top Problems Related to the Technical System Across Project Lifecycle  

Energy & Sustainability 

Energy management not only cuts costs but also prevents energy-related incidents, creating a safer, more efficient work environment. 

Solutions recommended by Savills: 

• Evaluate and adjust system operations based on real-time demand. 
• Develop maintenance plans based on guidance from the Ministry of Construction, manufacturer instructions, and system specifics. 
• Use energy-saving equipment and sensors in common areas: choose energy-labelled devices, switch to energy-saving lighting modes, use motion sensors, or employ smart temperature management systems. 
• Enhance insulation and soundproofing: Use insulation materials for ceilings, walls, and floors; design insulation and soundproofing ceilings. 
• Implement an Energy Management System (EMS). 

In 2023, Savills-managed office projects cut their electricity use by 28% by implementing these solutions.   

Personnel 

Personnel management involves recruitment and training. Staff need to understand building process and how to ensure stable operations.  

With our experienced teams, we provide comprehensive solutions for personnel management. We recruit candidates based on actual skills and experience to ensure a high-quality workforce. Additionally, we equip employees with in-depth training. We also focus on creating clear task descriptions and allocating tasks to enhance team productivity.  

Environment, Health and Safety (HSE) 

ISO 45001 is an occupational health and safety management system (OHSMS) issued by the International Organization for Standardization (ISO) in 2018. This standard focuses on establishing and maintaining an effective management system to control safety and occupational health risks, ensuring a safe working environment for employees, and enhancing business operation efficiency. 

Savills Vietnam is the first organisation to achieve ISO 14001 - ISO 45001 standards in real estate management in Viet Nam. This achievement reflects Savills commitment to environmental protection and safety, helping developers enhance their competitive edge. 

OUTSOURCING MANAGEMENT 

Savills property management teams work with developers, helping them select the best possible third-party suppliers. Savills also works directly with these service providers, ensuring the highest service quality. 

Landscaping 

We assess and give developers a selection to select from. We oversee contractor quality, inspect for common pests and diseases, and ensure timely solutions for tenant health and safety. 

Security and Safety 

Safety factors impact they safety of staff, workers, and tenants and enhance good experiences. Safety includes various operational aspects such as labour safety, general operational safety, security, and asset safety.  

Security measures like surveillance cameras and access control must be comprehensive at office projects, particularly during peak hours. It's also essential to coordinate closely with local authorities, report security concerns, and assist in resolving complex situations. This enhances security management effectiveness and consistency, creating a secure and stable working environment for tenants. 

Services management such as transportation, dining, and added services 

Selecting and managing services like transportation, dining, and added services influence tenant satisfaction. These services fulfil basic tenant needs and ensure convenience. 

Developers should opt for reputable service providers to ensure quality and safety. Thus, developers and management teams must clearly define service usage needs, set up transparent contracts, and consistently monitor quality to ensure tenant satisfaction. 

CONCLUSION 

Given the competition in the Grade A office market, improving operational services will help developers remain competitive now and in the future. 

Savills is the leading consultancy and management agent in Viet Nam, with extensive experience managing various properties. Our team includes technical, accounting, operations, training, customer service, and HSE (Health, safety, and environment) experts. We offer bespoke solutions to ensure the best business outcomes for developers. 

Explore Savills Consultancy and Management services here.